Technical Writing | Information Architecture | Content Strategy | Content Management
About me
LinkedIn | Resume | GitHub
Specialist in the area of content design and information management, with a career spanning more than 20+ years
in the IT industry, handling and overseeing user centric content solutions for varied industries.
Highly successful track record in consulting, design and development of solutions to enhance customer experience
of content, setting up and growing documentation teams, and delivering high quality content solutions.
Managed multiple technical documentation programs across geographical locations. People-oriented leader with key skills in
customer engagement building, customer expectation mapping and requirements analysis, arriving at effective
documentation solutions, building competent documentation teams, and ensuring seamless delivery.
Senior Manager, Global Information Solutions at Avaya India Private Limited (October 2015 - Present).
Senior Manager, Technical Publications at Sonus Networks (July 2010 - September 2015).
Program Manager - Documentation at Cisco Systems (August 2007 - July 2010).
JUNOS Writing Lead at Juniper Networks India Pvt. Ltd. (December 2006 - July 2007).
Documentation Manager at HCL Technologies Ltd. (November 2003 - November 2006).
Senior Technical Writer at Citrix R & D India (May 2003 - November 2003).
Technical Writer at Sun Microsystems Pvt. Ltd. (November 2001 - April 2003).
Version control tool: Git, GitHub, Subversion (SVN), Perforce
Content Management System: SDL Trisoft, Adobe Experience Manager (Author and Deploy), Documentum, Interwoven TeamSite, WordPress
Content Delivery Network(CDN): Akamai, Salesforce, Amazon CloudFront with Amazon S3
Authoring tool and editor: Arbortext Epic Editor, Adobe FrameMaker, FrameScript, XMetal Author, Oxygen XML Editor
Wiki: MediaWiki, Confluence
CI tool: Travis CI, GitLab CI/CD
API Documentation: Postman, Swagger UI
Markup language: XML, HTML, Markdown, AsciiDoc
Static site generator: Jekyll
Defect/Bug tracking tool: Jira, Bugzilla
Bachelor Degree in Economics from Madras University
Post-graduate Diploma in Systems Management from NIIT India
Diploma in RDBMS - Oracle Application Developer(D2K) from Software Solution Integrated Limited India