About me

Seasoned leader with a demonstrated history of working in the information technology and services industry. Rich experience in business operations and management.

Expertise in cloud content, including reference architectures, design patterns, and best practices across the complete technology stack. Skilled in DevOps, Software Documentation, User Assistance, Technical Writing, Digital Content, Information Design, Content Management, Content Publishing, and Editing.

Good understanding of SDLC, DDLC, Agile, DevOps and Docs as Code key concepts. Experience in creating CI pipelines for publishing content using TravisCI, Amazon S3 and CloudFront services.

Currently, I manage a team of Technical Writers, Documentation managers, Information Architects, Editors and Localization Project Managers who create cutting edge content in DITA XML managed in SDL CCMS. The content is published under continuous integration with the Zoomin content delivery platform.

Passionate about new trends in technology, social media and collaborative tools in enhancing communication within the organization, with partners and customers.

Work Experience

Senior Manager, Global Information Solutions at Avaya India Private Limited (October 2015 - Present).

Senior Manager, Technical Publications at Sonus Networks (July 2010 - September 2015).

Program Manager - Documentation at Cisco Systems (August 2007 - July 2010).

JUNOS Writing Lead at Juniper Networks India Pvt. Ltd. (December 2006 - July 2007).

Documentation Manager at HCL Technologies Ltd. (November 2003 - November 2006).

Senior Technical Writer at Citrix R & D India (May 2003 - November 2003).

Technical Writer at Sun Microsystems Pvt. Ltd. (November 2001 - April 2003).

Tools and Technologies:

Version control tool: Git, GitHub, Subversion (SVN), Perforce

Content Management System: SDL Trisoft, Adobe Experience Manager (Author and Deploy), Documentum, Interwoven TeamSite, WordPress

Content Delivery Network(CDN): Akamai, Salesforce, Amazon CloudFront with Amazon S3

Authoring tool and editor: Arbortext Epic Editor, Adobe FrameMaker, FrameScript, XMetal Author, Oxygen XML Editor

Wiki: MediaWiki, Confluence

CI tool: Travis CI, GitLab CI/CD

API Documentation: Postman, Swagger UI

Markup language: XML, HTML, Markdown, AsciiDoc

Static site generator: Jekyll

Defect/Bug tracking tool: Jira, Bugzilla

Education

Bachelor Degree in Economics from Madras University

Post-graduate Diploma in Systems Management from NIIT India

Diploma in RDBMS - Oracle Application Developer(D2K) from Software Solution Integrated Limited India